PR - TeleDirect Receives 2007 TMC Labs Innovation Award

Published on:
5 September 2007 at 06:29 a.m. ET

Written by: Press Release –

http://www.insidearm.com/news/00002541-pr-teledirect-receives-2007-tmc-labs-inno/

TeleDirect International, a leading provider of revenue-accelerating solutions for the contact center industry, announced today that it has received the 2007 TMC Labs Innovation Award from Customer Interaction Solutions (CIS) magazine for its Liberation platform.

“We are pleased that our Liberation platform has been recognized for its innovation, uniqueness, and significant contribution to the call center industry,” said Kathleen Kelly, Chief Executive Officer of TeleDirect. “With businesses continually looking for innovative ways to accelerate their revenues, the Liberation platform provides a proven solution that delivers immediate and measurable results. Furthermore, this award validates our strategy to be the market leader in business-to-consumer (B2C) customer relationship management (CRM).”

Liberation is a comprehensive and flexible technology platform that manages all aspects of the customer/agent interaction within a contact center. Liberation’s DialogGuide desktop manages the entire sales workflow process to deliver the desired customer experience. Its innovative industry templates provide for rapid deployment and integration with standard back-offices for the publishing, cable/communication services, financial services, collections, and fund-raising markets. Its CampaignManager effectively coordinates contact center sales campaigns via the Web, email, and telephone while Liberation’s Portfolio Performance Management and Reporting solution shows results and trends in sales, productivity, and agent development key performance indicators (KPIs).

“TeleDirect has clearly demonstrated to the staff of TMC Labs that its Liberation platform is truly innovative in the CRM and contact center industries,” said Nadji Tehrani, founder and chairman of TMC, publisher of CIS. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The 2007 TMC Labs Innovation Award highlights will be published in the September and October 2007 issues of CIS magazine.

PR - TeleDirect Receives 2007 TMC Labs Innovation Award

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