Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Best Practices for Automated Collection Agent Scorecards

17 March 2014

FTC Gets Court to Shut Down Debt Collection Agency, Freeze Assets

14 March 2014

CFPB Calls For Greater Information Integrity in Debt Collection System

14 March 2014

Gov't Report Faults Oversight of ED Debt Collection Program

14 March 2014

Understanding Compliance Obligations of Calling Cell Phones in Legal Collections

13 March 2014

CLLA Announces Four New Benefit Programs for Members

13 March 2014

At a Glance: Responses to the CFPB Debt Collection Rulemaking Proposal

13 March 2014

UK's New Financial Regulator to Begin with Focus on Payday Loan Debt Collection

12 March 2014

ACA International Files Comments Supporting United Healthcare TCPA Petition

12 March 2014

ARM Vets Charity Turns 5, Shares Story of Sgt. Olivas

12 March 2014

Coface Collections North America Announces Corporate Rebrand to Altus

12 March 2014

FTC Becoming Increasingly Reliant on Phone App for Collection Complaints

11 March 2014

ARM Merger and Acquisition Activity Picking Up, Especially in Debt Buying

11 March 2014

CFPB to Mail Debt Collection Surveys to Consumers

10 March 2014

Joint CFPB-FTC Brief: Collecting on Time-Barred Debt Can Violate FDCPA

7 March 2014

When it Comes to Debt Collection, Don't Believe Everything You See on TV

7 March 2014

Student Loans: The Next Big Thing for the Collection Industry?

7 March 2014

Top 4 Compliance Areas Debt Collectors Must Master Before a CFPB Audit

6 March 2014

Is There an Appropriate Price Tag for New Collectors?

6 March 2014

FTC Letter Reveals Increased FDCPA and Debt Collection Enforcement

6 March 2014