Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics
Image of road sign that says "Massachusetts Welcomes you" [Image by creator spiritofamerica from AdobeStock]

Massachusetts Releases FAQs About Its COVID-19 Guidance

6 April 2020

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

5th Cir. Holds No FDCPA Violation When Collection Letter Stated That Amount Due ‘May’ Increase

2 April 2020

Woman comforting a depressed man who is sitting at a desk looking at paperwork [Image by creator Photographee.eu from AdobeStock]

The Consequence of Collection Bans: Student Loan Collection Agency Lays Off ~250 Employees After ED Directive

1 April 2020

 [Image by creator enterlinedesign from AdobeStock]

No More Circuit Split: Third Circuit Finds No Written Requirement in 1692g(a)(3), Overturns Graziano

31 March 2020

 [Image by creator Frank Fennema from AdobeStock]

Illinois Regulator Issues Guidance to Collectors and Debt Buyers: You're Not "Essential," But Here's What You Can Do

31 March 2020

 [Image by creator designer491 from AdobeStock]

North Carolina Dep't. of Insurance: Collectors Must Offer Payment Deferrals to Consumers

30 March 2020

 [Image by creator Leigh Prather from AdobeStock]

CFPB's Taskforce on Consumer Financial Law Wants to Hear from Debt Collectors in RFI

30 March 2020

 [Image by creator LittleGallery from AdobeStock]

CFPB Releases 2019 FDCPA Report; Announces Extension Of Comment Period

30 March 2020

Image of road sign that says "Massachusetts Welcomes you" [Image by creator spiritofamerica from AdobeStock]

Mass. AG Seeks to Ban Outbound Debt Collection Calls, Enacts Other Measures Amid COVID-19 Crisis

27 March 2020

Illustration of a map of united states in blue [Image by creator smarques27 from AdobeStock]

NACARA Issues Message Amid COVID-19—Consumers, Contact Collectors; Regulators, Recognize Collection Agency Hardships

27 March 2020

Referee indicating timeout [Image by creator sixdays from AdobeStock]

North Carolina A.G. Suspends Collection of State-Owned Debts Amid COVID-19 Pandemic

27 March 2020

 [Image by creator congratulations from AdobeStock]

Managing A/R from Afar: How Well Are Your Remote Agents Performing?

26 March 2020

Illustration of a map of united states in blue [Image by creator smarques27 from AdobeStock]

Updates on N.M., W.V., Ariz. "Essential Business" Classifications

26 March 2020

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

CFPB Extends Time-Barred Debt SNPRM Comment Deadline

26 March 2020

Photo of hourglass with sand all in the bottom [Image by creator Zerophoto from AdobeStock]

COVID-19: Several States Toll Statutes of Limitations on Legal Actions

25 March 2020

 [Image by creator Karen Roach from AdobeStock]

ED Suspends Student Debt Collection Due to COVID-19

25 March 2020

Fat gold letters "M & A" sitting on a wooden background [Image by creator Tim from AdobeStock]

What Impact will the Coronavirus have on Mergers and Acquisitions?

25 March 2020

 [Image by creator DOC RABE Media from AdobeStock]

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

20 March 2020

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

A Memo from Rep. Maxine Waters Suggests Stimulus Priorities, Ceasing Debt Collection

19 March 2020

A small child in a superhero pose, wearing a blue t-shirt, red mask and red cape [Image by creator yuryimaging from AdobeStock]

An Incredible End to the Bad Reyes Saga: Court Vacates Certification and Summary Judgment Rulings and Dismisses Case!

19 March 2020