Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

Consumer Relations Consortium Submits Comment to CFPB's NPRM for Debt Collection

19 September 2019

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Credit Reporting is Front and Center in CFPB’s Supervisory Highlights; Debt Collection Referenced

18 September 2019

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

California Debt Collector Hit With $267 Million TCPA Judgment After Jury Verdict

12 September 2019

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

The CFPB’s Proposed Debt Collection Rules—What They Mean for Financial Institutions That Outsource to Collection Vendors

10 September 2019

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

Court Awards Attorney Fees to Debt Collector, Finds Plaintiff Filed FDCPA Case in Bad Faith

4 September 2019

Referee indicating timeout [Image by creator sixdays from AdobeStock]

CFPB Settles with Asset Recovery Associates Over Alleged Litigation, Credit Reporting, and Arrest Threats

29 August 2019

Drawing of a school of white fish against a green background [Image by creator maxsattana from AdobeStock]

ConServe Holds School Supply Drive

27 August 2019

Referee indicating timeout [Image by creator sixdays from AdobeStock]

Court Foils Attempt at Creating an FDCPA Violation by Sending C&D Request to Parent Company

21 August 2019

Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions

19 August 2019

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

Lavallee: Well, Now We Know How NOT to Send a Validation Notice via Email

15 August 2019

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

7th Circuit's Lavallee Decision: What Does it Mean for Text Messaging and the NPRM?

12 August 2019

Man in a suit holding a large cardboard box that says "Dismissed" [Image by creator nito from AdobeStock]

Disclosure About Less Favorable Future Terms in Collection Letter Does Not Violate FDCPA, Says Missouri Court

5 August 2019

Photo of hourglass with sand all in the bottom [Image by creator Zerophoto from AdobeStock]

CFPB Extends Comment Period for Debt Collection NPRM to Sept. 18, iA Provides Perspective on What Could Happen

1 August 2019

Referee indicating timeout [Image by creator sixdays from AdobeStock]

CFPB Fines Buffalo-Based Debt Collection Group $60M, Bans Them From Industry

29 July 2019

 [Image by creator Leigh Prather from AdobeStock]

9th Cir. Asks Nevada: Is an FDCPA Claim a Compulsory Counterclaim in a Collection Suit?

25 July 2019

 [Image by creator enterlinedesign from AdobeStock]

E.D. Wis. Dismisses Case Against Collection Firm Regarding Attorney Involvement Letter Disclaimer

16 July 2019

Illustration of a business man with a magnifying glass following $ signs [Image by creator spectrumblue from AdobeStock]

E.D.N.Y. Judge States FDCPA Cases Based on Technicalities are “Lawyer’s Case[s]” and Harm Consumers

15 July 2019

 [Image by creator blackzheep from AdobeStock]

Common Sense Prevails! Seventh Circuit Affirms Consumer was not Harmed by Letter and Dismisses FDCPA Case [Podcast]

11 July 2019

 [Image by creator enterlinedesign from AdobeStock]

Jury Finds in Favor of The CBE Group, Inc. and RGS Financial, Inc. in Their Fraud Suit Against Lexington Law

8 July 2019

 [Image by creator dizain from AdobeStock]

Arbitration Clauses: What Works, What Doesn’t, and How Creditors Can Help

27 June 2019