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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Ontario Systems Chief Compliance Officer Added to Arum Roundtable Presentation Roster

4 September 2015

Dallas Debt Dialogue Moved to Bigger Venue; Registration Re-Opened

3 September 2015

Apparently Creditor Friendly North Carolina Debt Collection Law Revision Surprises Some

3 September 2015

CBA Joins the Bandwagon; Files Petition to the FCC for Declaratory Ruling

3 September 2015

As Economy Improves, Collectors Need Fresher, Expanded Data Sets, TransUnion Says

3 September 2015

Radical State Law Changes Constrict Collections in New York, Illinois and Maine

2 September 2015

Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

2 September 2015

Company Culture Makes the Difference

1 September 2015

NYDFS Amendments Take Effect Sept. 9, And New FAQs Released

1 September 2015

Ontario Systems Introduces New Collection Restriction Feature Set to Artiva RM Product

1 September 2015

Illinois Collection Agency Act Updates Are Material, And Have Already Taken Effect

31 August 2015

CBE Group Defeats Motion for Class Action Certification in TCPA Case

31 August 2015

LocateSmarter Determined to Change the Data Industry with New Product

28 August 2015

FTC's Reilly Dolan Lists Those Banned From Debt Collection, and Discusses Industry Self-Regulation

28 August 2015

LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities

28 August 2015

Eleventh Circuit Court Cites “Plain Language” of the FDCPA, Rules in Favor of Capital One in Debt Collection Case

27 August 2015

Another Positive TCPA “Prior Express Consent” Case

27 August 2015

CFPB Monthly Complaint Report Reveals Major Difference in Enforcement Challenges

26 August 2015

Third Circuit Holds Debt Collector Bears Burden of Proving FDCPA Exception to Third Party Contact

25 August 2015

Kaulkin Ginsberg Offers Outlook for the U.S. Health Insurance Market

25 August 2015

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